The Women’s Organisation helps my business to make a valuable contribution to the local community.
Karen Caffrey set up Homecarers Liverpool in 1994 and has since grown the business to 270 staff and an annual turnover of £3.4million. The Women’s Organisation is proud to have supported Karen in developing her business, and delighted that she now works with us to help other women.
Karen was an NHS nurse for 14 years before she spotted a gap in the market created by the Community Care Act. Karen set up Homecarers Liverpool Ltd (HCL) in 1994, as a domiciliary care company to provide quality care services to people across the city.
From humble beginnings, with just four staff, Karen has grown HCL year on year, and currently employs no less than 270 people, and has a turnover of £3.4million per year. The Women’s Organisation has helped Karen to develop and grow her business, and she now works with us to share her knowledge and experience with other women entrepreneurs.
Karen firmly believes in creating local jobs for local people, and last year alone, HCL created 45 new care posts and promoted four admin apprentices to full time posts. The company also created four new team leaders positions.
HCL champions staff development through NVQ training, an approach that was recognised when they achieved an ‘Investors in People’ award in 2011. The approach clearly works for HCL service users too, with an impressive 89% describing themselves as either satisfied or very satisfied with the services provided.
Karen finds her business rewarding on a number of levels. “I am proud that HCL makes a valuable contribution to the local community,” she explains. “We contribute on both a financial level, in creating and sustaining local jobs, and from a social care perspective, providing high quality services.”